Direct Accident Management is a non-fault accident management service, providing a first class, hassle free way to getting back on track after your accident.

WHAT WE DO

If an accident is not your fault, you don’t have to use your own insurance company. We provide a suitable hire vehicle, delivered when and where you want it. Importantly you can choose your own repairer, or we can provide one of our approved and qualified workshops. In the most extreme cases, if your vehicle is deemed a “write off”, you will receive a cheque for the vehicles “Pre Accident Value”.

You are legally entitled to a replacement vehicle if your own is involved in an accident caused by another party.

Although many insurance companies and repairers offer “replacement vehicles”, these are invariably small, “no frills” vehicles at the lower end of the price range.

We, however, commit to supplying you with a vehicle of a similar size and standard to your own, which in the majority of cases will be less than twelve months old.

All vehicles are delivered either to your door or to an alternative place of your convenience.

The fleet currently has an enormous variety of vehicles at its disposal, including all classes and sizes of Mercedes.

Vehicle Recovery and Repair

The recovery, storage and repair of your damaged vehicle are integral parts of our service. Our staff will liaise directly with you, the customer, to ensure these arrangements are made to your convenience.

Repairs will take place locally to you at one of our approved repairers, and your vehicle will be returned to you only on your complete satisfaction with the work carried out.

DAMS also gives you the flexibility of being able to choose the repairer if you wish.

Prestige and Commercial Vehicles

As already indicated, we are not limited in the range of replacement vehicles we can offer. Clients whose vehicles may be classed as “prestige” can therefore expect to receive a similarly prestigious vehicle whilst their own is repaired. Equally, clients who require a commercial vehicle will also be given a suitable replacement, with short, medium or long wheelbase types all available.

Provision of a Replacement Vehicle

Vehicle Recovery and Repair

Prestige and Commercial Vehicles

You are legally entitled to a replacement vehicle if your own is involved in an accident caused by another party.

Although many insurance companies and repairers offer “replacement vehicles”, these are invariably small, “no frills” vehicles at the lower end of the price range.

We, however, commit to supplying you with a vehicle of a similar size and standard to your own, which in the majority of cases will be less than twelve months old.

All vehicles are delivered either to your door or to an alternative place of your convenience.

The fleet currently has an enormous variety of vehicles at its disposal, including all classes and sizes of Mercedes.

Vehicle Recovery and Repair

The recovery, storage and repair of your damaged vehicle are integral parts of our service. Our staff will liaise directly with you, the customer, to ensure these arrangements are made to your convenience.

Repairs will take place locally to you at one of our approved repairers, and your vehicle will be returned to you only on your complete satisfaction with the work carried out.

DAMS also gives you the flexibility of being able to choose the repairer if you wish.

Prestige and Commercial Vehicles

As already indicated, we are not limited in the range of replacement vehicles we can offer. Clients whose vehicles may be classed as “prestige” can therefore expect to receive a similarly prestigious vehicle whilst their own is repaired.

Equally, clients who require a commercial vehicle will also be given a suitable replacement, with short, medium or long wheelbase types all available.

HOW WE DO IT

Submit your claim using our online form below

One of our claims handlers will call you back to discuss your claim

If your claim proceeds, our solicitors will fight your case

MAKE A CLAIM

When you’ve been involved in a car accident which wasn’t your fault, the last thing you want is any more hassle. Fortunately, our trained claims handlers are here to help deal with your claim.

Once you’ve completed the form, sit back and relax. We’ll call you back to discuss your claim, then we’ll take care of the rest.

If you’d prefer to pick up the phone, please call our claims hotline at any time on 0845 054 1000.

About Us

We cover the whole of England and Wales, specialising in all aspects of vehicle accidents from start to finish, by removing the hassle and inconvenience of constant telephone calls and communication with your insurer’s and third parties.

Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time we have helped literally thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.

We offer a 24-hour, 7-day a week service with nationwide coverage from our large and varied fleet of vehicles. We have four depots all of which are located close to the cities main arterial roads in; Liverpool, Birmingham, North London and Bristol. This allows us to ensure that your replacement hire car or van is with you in most cases the same day.

Our dedicated Claims Advisors deal with your claims quickly and efficiently, and thanks to our long established relationships with repairers, insurance companies and solicitors, we are able to ensure your problems are resolved to your complete satisfaction.

At Direct Accident Management, our commitment is to make your accident problems our business.