If an accident is not your fault, you don’t have to use your own insurance company. We provide a suitable hire vehicle, delivered when and where you want it. Importantly you can choose your own repairer, or we can provide one of our approved and qualified workshops. In the most extreme cases, if your vehicle is deemed a “write off”, you will receive a cheque for the vehicle “Pre Accident Value”.
If your accident is not your fault we will provide a suitable hire vehicle.
You are legally entitled to a replacement vehicle if your own is involved in an accident caused by another party. Although many insurance companies and repairers offer “replacement vehicles”, these are invariably small, “no frills” vehicles at the lower end of the price range.
We, however, commit to supplying you with a vehicle of a similar size and standard to your own, which in the majority of cases will be less than twelve months old. All vehicles are delivered either to your door or to an alternative place of your convenience. The fleet currently has an enormous variety of vehicles at its disposal, including all classes and sizes of Mercedes.
Vehicle Recovery and Repair
You can choose your own repairer, or we can provide one of our approved and qualified workshops.
The recovery, storage and repair of your damaged vehicle are integral parts of our service. Our staff will liaise directly with you, the customer, to ensure these arrangements are made to your convenience.
Repairs will take place locally to you at one of our approved repairers, and your vehicle will be returned to you only on your complete satisfaction with the work carried out.
DAMS also gives you the flexibility of being able to choose the repairer if you wish.
Prestige and Commercial Vehicles
We are not limited in the range of replacement vehicles that we can offer.
As already indicated, we are not limited in the range of replacement vehicles we can offer. Clients whose vehicles may be classed as “prestige” can therefore expect to receive a similarly prestigious vehicle whilst their own is repaired.
Equally, clients who require a commercial vehicle will also be given a suitable replacement, with short, medium or long wheelbase types all available.
Direct Accident Management Services
When you’ve been involved in a car accident which wasn’t your fault, the last thing you want is any more hassle. Fortunately, our trained claims handlers are here to help deal with your claim.
Once you’ve completed the form, sit back and relax. We’ll call you back to discuss your claim and provide you with the assistance you need.
If you’d prefer to pick up the phone, please call our claims hotline at any time on 0345 054 1000.
© 2021 Direct Accident Management Limited trading as DAMS.
DAMS is a trading name of Direct Accident Management Limited which is part of the Anexo Group PLC and is a company registered in England and Wales. Company No.: 03259554. VAT No.: 673587784.
Direct Accident Management Limited is Authorised and Regulated by the Financial Conduct Authority (FRN 836071).